Refunds.
Vortle is a micro-transaction studio. Credits never expire, and we try to be straightforward about money. See also Terms and Privacy.
Unused credits — 30-day refund
If you’ve bought a pack and haven’t spent any of it, write to studio@vortle.example within thirty days of purchase and we’ll refund the pack in full to the original payment method.
Partially spent packs
Once a pack has been used — even one generation — it is treated as redeemed and is non-refundable. Remaining credits stay in your wallet and never expire, so there’s no rush to use them up.
Failed generations are auto-refunded
If a generation fails after credits have been deducted, the credits are refunded to your wallet automatically — you don’t need to contact us. You only ever pay for output you actually receive.
Disputed or duplicate charges
Saw a top-up you didn’t recognise, or a duplicate charge from a flaky checkout? Write to studio@vortle.example with the date and the last four digits on your statement and we’ll reconcile and refund where appropriate, typically within one working day.
Closing your studio
When you close a studio, any unused balance is refundable to the original payment method, subject to the rules above (unspent packs in full, redeemed packs not refundable).
How to ask
Write to studio@vortle.example from the email tied to your studio. Mention the pack and approximate date — we’ll handle the rest and email a confirmation once the refund is on its way.